Andrew O'LoughlinJan 161 minCan I help?I'm sure there are many things that you will be striving for this year and plenty of approaches you can take. But I suspect whether you...
Andrew O'LoughlinJan 163 minThe easy way to have an impact!If there is one thing that all my work comes back to, if there is one tip I can give to people, a particular thing that they can apply,...
Andrew O'LoughlinDec 4, 20231 minShould we be surveying, or serving??As customers, we are all being asked for our 'valuable feedback' to rate, and advise the brands that are trying to sell stuff to us. And...
Andrew O'LoughlinDec 4, 20233 min'Customer Service' or 'Customer Experience' - why does it matter?I was chatting with an executive at a major sport who had just been appointed as 'Head of Customer Experiences' (NOT 'Customer Service'),...